Frequently Asked Questions about a Museum Visit
+ What are MOV's current Health and Safety procedures?
The Museum of Vancouver (MOV) is open with new protocols and procedures to allow the public to safely enjoy the galleries and exhibitions currently on view.
If you're feeling sick, particularly if you're experiencing flu-like symptoms, please stay home.
+ Is there a café or somewhere to eat at MOV?
No there is not, but our Visitor Services staff would be happy to give you directions to the closest restaurants and cafés on Cornwall Avenue, a short walk from the Museum.
There are vending machines avaliable with cold drinks and snacks in the Lower Lobby.
+ Is the Museum wheelchair accessible?
Yes, there are ramps which lead to the atrium of the building. The centre-left door has a button to open the door.
MOV’s exhibitions are all situated on the main floor.
Elevators can bring you to the lower lobby where wheelchair accessible bathroom stalls are located.
The Museum has a convenient drop off zone at the front of the building. There are five wheelchair accessible parking spots in the EasyPark lot in front of the building. One is on the west side of the lot by the payment machine. The others are on the east side of the lot. Curbcuts on the sidewalks leading up the building are located across from the driveways on both the east and west side of the lot. Please note that EasyPark often checks that vehicles have paid for parking and they do ticket vehicles that are parked without paying.
+ Do you accept the Access 2 Card?
Yes! Visitors who require a support person can show their Access 2 card for one free admission for the support person while the person with the disability pays their regular admission fee.
+ I need additional mobility support. Do you offer any help for this?
The Museum of Vancouver shares a wheelchair with the Space Centre and it is available to visitors who need additional mobility support. This wheelchair is available on a first come, first served basis. Please ask at the front desk when you arrive.
+ Does the Museum offer any Low Sensory Days?
Yes! The last Sunday of the month are a “relaxed” or low sensory day at the MOV. During opening hours, most non-voluntary sounds will be turned off or lowered in our galleries.
In addition, a sensory-support kit and noise reducing ear covers (to help manage noise) are available by request at the front desk during opening hours everyday.
+ Are pets allowed in the building?
No animals are permitted in the building. However, a Service Animal may accompany a visitor.
+ Is there a coat rack or bag storage?
Yes, there is a coat rack where you can leave your coats. However this is not secured. Lockers are also available for 25 cents. Change is available at the front desk.
+ When was the Museum built?
The building opened in 1968.
Designed by the well-known architect Gerald Hamilton, the building was planned to only house the museum.
A generous gift by the late H.R. MacMillan allows the architect to incorporate a planetarium into the design.
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